We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and returned in their original condition with tags attached and in their original packaging. You'll also need your receipt or proof of purchase.

Contact our support team at support@info-blackstonelondon.com with your order number. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Once your return is received and inspected, refunds are processed within 10 business days to your original payment method. Please allow a few additional days for your bank or card provider to post the refund. If more than 15 business days have passed since your return was approved, contact us at support@info-blackstonelondon.com.

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the replacement item.

As a UK customer, you have the right to cancel or return your order within 14 days of receiving it for any reason, under the Consumer Contracts Regulations 2013. The item must be in its original condition, unworn and unused, with tags and original packaging.