FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
Where do you ship?
Where do you ship?
We ship worldwide.
Delivery times may vary depending on your location and the selected shipping method.
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times are provided at checkout and may vary by destination.
Will I receive a tracking number?
Will I receive a tracking number?
Yes. Once your order is dispatched, you will receive a tracking number via email to follow your shipment every step of the way.
Do you ship internationally?
Do you ship internationally?
Yes, Blackstone London offers international shipping.
Please note that customs duties or import taxes may apply depending on your country.
RETURNS & REFUNDS
What is your return policy?
What is your return policy?
We offer a 30-day return window from the date of delivery.
Items must be unworn, unused, and returned in their original condition with tags attached.
How do I start a return?
How do I start a return?
To initiate a return, please contact our customer support team or follow the return instructions provided in your order confirmation email.
When will I receive my refund?
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 7–10 business days.
Depending on your payment provider, it may take a few additional days for the refund to appear in your account.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
PAYMENTS
Which payment methods do you accept?
Which payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment methods available at checkout.
Is my payment information secure?
Is my payment information secure?
Absolutely.
All transactions are encrypted and processed through secure payment gateways to ensure your information remains protected.
PRODUCTS & SIZING
How do I choose the right size?
How do I choose the right size?
Each product page includes a detailed size guide to help you find the perfect fit.
If you’re between sizes, we recommend choosing the size that best matches your preferred fit.
Will the product look exactly like the photos?
Will the product look exactly like the photos?
We do our best to display product colours and details as accurately as possible.
However, slight variations may occur due to screen settings and lighting.
WARRANTY & QUALITY
Do your products come with a warranty?
Do your products come with a warranty?
Yes. Selected products are covered by a limited warranty against manufacturing defects.
What if I receive a damaged or defective item?
What if I receive a damaged or defective item?
Please contact us immediately with your order number and photos of the issue.
Our team will review your case and provide a suitable solution.
CONTACT & SUPPORT
How can I contact Blackstone London?
How can I contact Blackstone London?
You can reach our support team at:
📩 info.blackstonelondon@gmail.com
We aim to respond within 24–48 business hours.
Didn’t find your answer?
Didn’t find your answer?
Feel free to contact us — our team is always happy to help.
